Thursday, June 13, 2024

Hosted Telephony: Everything You Need To Know

Telephony hosted in the cloud enables you to use your phone system without having to store it at your office. Whether you work for a small or large company, call centers, or customer service departments, this software is perfect for you.

By using hosted telephony, phone providers can eliminate the need for analog or ISDN lines at the office and for costly physical hardware on-site; instead, business phone systems are hosted remotely and connected to the web. In essence, the phone system comes to be regarded as software rather than hardware.

PBX (Private Branch Exchange) services are located at a remote location and can be accessed via leased lines (lines dedicated only to your business) or other high-speed internet connections. Once it is installed, users can easily manage it or add further features to fit their needs once it is configured. This allows them to manage their communications in a flexible, reliable, and efficient way.

This setup allows the provider (Southern Communications) to host the Hosted PBX and manage the technology and system maintenance.

In contrast, a traditional phone system relies on a connection from an ISDN line to the system being placed on your premises. All staff members need a desk phone to receive incoming calls. In hosted telephony, the caller can receive it over a desk phone, softphone, or mobile device. For more information, criterionsystems.co.uk.

As stated by BT, all ISDN services related to PBX systems will be terminated by 2025. Hosting telephony is a natural alternative since it relies on Data Connections for call delivery.

Hosted Telephony: How Does it Work?

The hosted telephony network uses the same Internet connection as the office LAN and is automatically integrated with the IP network.

In the same manner as the Internet, hosted telephony makes use of a router to send information to the IP network associated with your IP address. Secure connections are made either over the Internet or via a dedicated connection tailored specifically for your business.

Upon receiving an incoming call, the phone connects to the IP network, then through to the remote host. Through this number, the call will be connected and routed to the appropriate department or individual.

For hosted telephony to work properly, a private connection and adequate bandwidth are required. Broadband refers to the speed at which data can be transmitted across a network in telecommunications and computing. Whenever you install hosted telephony, VoIP, or any other Voice over Internet Protocol (VoIP) solution, you need to measure your bandwidth and upgrade it to reach the best performance possible.

The best way to use these systems is through dedicated Internet-connected handsets with enhanced features. We recommend and choose IP handsets, or virtual phones, before installation, when complete training will be provided.

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